Return/Refund applies only if the product received is different from the ordered product (this excludes where branding and packaging changes). For products received that are defective (i.e manufacturing defects, dead on arrival), the product's manufacturer or supplier warranty/return policy will be applied. "Change of mind" refunds will not be accepted.
The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container sealed as received. If the goods/products has been used or damaged by the customer, there will not be any refund. SweetLoot will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 7 days after the confirmation.
Please return your purchase to the following address:
A-3-10, Merchant Square @ Tropicana,
1, Jalan Tropicana Selatan 1, PJU3,
47410 Petaling Jaya,
Selangor Darul Ehsan
Please contact us at sales[@]sweetloot.my or +6011-1135582106 if you have any questions or doubts.